Kline emphasizes the need for a clear definition of technology, however, he identifies a conflict in the attempts to define it: 1) technology is used to describe material things, actions, processes, methods, and systems; and 2) technology is used symbolically to represent procedures and progress. His article is an attempt to "unpack" the term, and in so doing he suggests that there are 4 usages for technology:
- hardware or artifacts (any thing/end product manufactured by humans)
- sociotechnical system of manufacture (all elements needed to manufacture things)
- knowledge, technique, know-how, or methodology for accomplishing tasks (information, skills, processes, and procedures needed to accomplish tasks)
- sociotechnical system of use (combination of hardware and people to accomplish tasks that we could not perform without such systems, extending human capacities)
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